Question

How to contact support

How do I contact support? Sending emails used to work, but now I get a response that they stopped monitoring the inbox. Logging into the support center and making tickets used to work, but that tells me it moved, but there is no way to create a ticket on the page it redirects to.

So i have to ask how does one reach DO support staff? Do they even care?

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Hello there,

The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says that the domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.

Please open a support ticket from within your account and include the domain name. You’ll need to verify ownership with a TXT record generated by the support and then they’ll remove the domain from the previous account so you can get it added.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps!

Hi @jtjones,

You can contact DigitalOcean support from that link here:

https://docs.digitalocean.com/support/

The above is the help center, it contains the most common issues, status page, contact for different DigitalOcean teams and a way to open a ticket.

Hey @jtjones,

You can reach out to our amazing support team who will be more than happy to assist you with your account issue via the link below! :)

https://www.digitalocean.com/support/

Hope that helps!

- Bobby.