Unable to create support ticket

Posted December 11, 2020 881 views
Customer Success

I get this error when trying to create a support ticket:

[{"message":"Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, External users may not own tickets.: [OwnerId]"}]

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2 answers

Hi folks,

(cc @spencerbevi @itsdustinclark @grmccann @kdumont @joshverd3)

Sorry about this, it looks like our engineering team has taken a look at the issue and this should now be resolved.

You should be able to create support tickets once again!

- Matt.