Unable to create support ticket

Posted December 11, 2020
Customer Success

https://cloudsupport.digitalocean.com/s/createticket

I get this error when trying to create a support ticket:

[{"message":"Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, External users may not own tickets.: [OwnerId]"}]

spencerbevi

itsdustinclark • December 11, 2020

I’m unable to either, its my first time using this site and im having issues

Matt Cowley • December 11, 2020

Hey @spencerbevi,

Thanks for the report, I’ve looped in the relevant folks and will get an update to you asap.

grmccann • December 11, 2020

Also struggling, pretty sure I’ve raised tickets previously. I can’t see anything in my closed tickets either, not sure if related.

kdumont • December 11, 2020

Same issue here. Augh… frustrating to run into a bug while trying resolve a bug

joshverd3 • December 11, 2020

Also getting this issue. Currently prevented from creating any more Kubernetes clusters until we contact support… which we can’t do.

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Matt Cowley • December 13, 2020

Hi folks,

(cc @spencerbevi @itsdustinclark @grmccann @kdumont @joshverd3)

Sorry about this, it looks like our engineering team has taken a look at the issue and this should now be resolved.

You should be able to create support tickets once again!