Question
Unable to create support ticket
- Posted on December 11, 2020
- Customer Success
Asked by spencerbevi
https://cloudsupport.digitalocean.com/s/createticket
I get this error when trying to create a support ticket:
[{"message":"Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, External users may not own tickets.: [OwnerId]"}]
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Hi folks,
(cc @spencerbevi @itsdustinclark @grmccann @kdumont @joshverd3)
Sorry about this, it looks like our engineering team has taken a look at the issue and this should now be resolved.
You should be able to create support tickets once again!
- Matt.
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