Question

Unable to create support ticket

Posted December 11, 2020 452 views
Customer Success

https://cloudsupport.digitalocean.com/s/createticket

I get this error when trying to create a support ticket:

[{"message":"Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, External users may not own tickets.: [OwnerId]"}]
5 comments

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
Submit an Answer
2 answers

Hi folks,

(cc @spencerbevi @itsdustinclark @grmccann @kdumont @joshverd3)

Sorry about this, it looks like our engineering team has taken a look at the issue and this should now be resolved.

You should be able to create support tickets once again!

https://status.digitalocean.com/incidents/zcdl5kgrvkws

- Matt.