Question

I have been trying to contact support for more than 12 hours but I do not receive any response.

I have been trying to contact support for more than 12 hours but I do not receive any response. My servers are down due to late payment, I want to make the payment but I can’t log in because the verification code doesn’t arrive, I need to fix this ASAP, I’m losing money, my account is: developer@musafruit.com

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Hey @nemesioleiva,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!

Hey @nemesioleiva,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps! - KFSys.