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caramell607
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caramell607

pls help i cannot login my old acc digitalocean

October 12, 2017 90 views
FAQ

i can't receive email from digital ocean. it mean cannot login because digitalocean need code to verify login
becuase i close this email but can send

can you switch this email

suppost don't help me just tell me

"Hello!

Changing your email address is no problem!

Please click on the cog wheel button in the upper-right of your account page, then click Settings. This will take you to your Settings page. On the left, please click Profile.

From there, simply click Edit Profile, update your email address in the field there, and click Update Profile.

A confirmation will be sent to your old email address to confirm the change. If you cannot receive email at the old address, then please let us know.

Best regards,

Mike G.
Platform Support Advocate
Check out our community for helpful articles and tutorials!
https://digitalocean.com/community
ref:00Do0IjOV.5001NU6XkB:ref "

like this if i cannot login how i can change mother of god !!!!!

THank you

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1 Answer
xMudrii October 12, 2017

You can't get e-mail change over here, you have to go over the Support route.
As he said:

A confirmation will be sent to your old email address to confirm the change. If you cannot receive email at the old address, then please let us know.

You should better explain him that you can't access the original email. You can also ask them what do you need to provide as the proof of ownership, as something will probably be required.

If you have problem contacting support again, you can use the Web form which doesn't require you to be logged in.

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