Support response time - 3 weeks?

Posted November 5, 2019 1.2k views


I have 3 tickets and didn’t get a response in the last 3 weeks! .May I ask what kind of support team you guys have?


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3 answers

Hi there @amurtes,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support/abuse team so that I can get this followed up for you?

Hope that helps!
- Matt.


Here are the tickets. Please reply me so I can destroy the droplets if needed.

[#02994896] [#02994920] [#02190703]