Console fails to connect

Today I rebuilt my droplet using the latest LTS of Ubuntu (22.04 LTS). After rebuild the console fails to connect. The screen opens, shows “registering ssh”, then shows “connecting to droplet”, but then fails by giving a black screen saying “ssh connection lost”.

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I was able to figure out a bit more with this issue. I didn’t realize that Digital Ocean now has a new kind of Droplet Console. I have not needed to use the console for a couple years. I was expecting the Droplet Console to function the way it used to. I now see that the Recovery Console is what the Droplet Console used to be and that is what I was originally looking for. I feel much better knowing that I can get into my Droplet using the Recovery Console if needed.

Based on the new type of Droplet Console, it was not connecting because I do not allow ssh to the Droplet. I opened up ssh in the firewall and now I’m getting this error. “All configured authentication methods failed”.

Since I cannot find any solutions to this error, I have opened a ticket with support.

Thank you again for your assistance.

The Droplet Console is meant as a lightweight, browser-based way to manage a Droplet. It connects to Droplets using the network, like other SSH-based clients, and has features similar to local terminals.

The Recovery Console (previously referred to as the Droplet Console) is an older, browser-based connection option based on VNC. Using it is like plugging a keyboard and monitor directly into the Droplet.


Thanks for your reply. I want to clarify, this issue is with the Droplet Console from the Digital Ocean dashboard. There are no issues connecting to the droplet via SSH. Not sure how the Recovery Console will help out here.

Hey @glienhard,

If you’re unable to use the recovery console and the error that you’ve mentioned is still present, please reach out to our amazing support team who will be more than happy to assist you with your account issue!

Hope that helps!