My ip address gets a ping but my domain name is not

My website pulls up with my ip address but not my domain name. I also can not get a ping on my domain name.

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Site Moderator
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December 12, 2022

Hello @glennaladner

If you’ve made any recent DNS changes keep in mind that those might need up to 24 hours in order to fully resolve. DNS changes can take some time due to DNS cache from ISPs, general DNS propagation time, and local DNS cache.

You can use our DNS lookup tool and verify that the records are correct:


Bobby Iliev
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December 10, 2022

Hi there,

In case that you’ve already setup your DNS as described by KFSys and you are still not able to ping your domain, keep in mind that you might have to wait 24 hours or so for the DNS cache to clear over the Globe before you could see the new DNS records.

You can use this tool here to check your current DNS records:



Site Moderator
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December 10, 2022

Hi @glennaladner,

You’ll need to edit your DNS. Adding a domain you own to your DigitalOcean account lets you manage the domain’s DNS records with the control panel and API. Domains you manage on DigitalOcean also integrate with DigitalOcean Load Balancers and Spaces to streamline automatic SSL certificate management.

More about that here: