Certain networks devices are unable to connect to my server. On one device or network, there is no issue, but on another, the website completely refuses to load.
My system spec 8 GB Memory / 4 Intel vCPUs / 160 GB Disk / BLR1 - Ubuntu 20.04 (LTS) x64
over a maximum of 30 hops:
1 1 ms * 1 ms 10.
2 2 ms 2 ms 2 ms 10.
3 * * * Request timed out.
4 12 ms 11 ms 14 ms 172.
5 * * * Request timed out.
6 25 ms 21 ms 26 ms 10.29.34.66
7 24 ms 29 ms 58 ms 195.229.4.70
8 29 ms 29 ms 26 ms bpx-2.emix.net.ae [195.229.0.100]
9 31 ms 23 ms 25 ms 195.229.1.163
10 88 ms 99 ms 87 ms 195.229.28.170
11 99 ms 101 ms 101 ms 182.79.153.39
12 95 ms 94 ms 96 ms dsl-tn-190.97.246.61.airtelbroadband.in [61.246.97.190]
13 95 ms 95 ms 104 ms 143.244.225.131
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 102 ms 100 ms 100 ms 167.
Trace complete.
Tried tracert
command in both software working and not working location on both the tracecert
completed.
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Enter your email to get $200 in credit for your first 60 days with DigitalOcean.
New accounts only. By submitting your email you agree to our Privacy Policy.
Hello @ananthjaison
I would assume that the two devices are not sharing the same network, e.g not using the same ISP? As mentioned the issue might lie within your internet provider and it will be good if they can confirm this.
If another device using different provider can reach the droplet the issue will lie somewhere between the server and your device.
Hope that this helps!
Hello @ananthjaison
I would assume that the two devices are not sharing the same network, e.g not using the same ISP? As mentioned the issue might lie within your internet provider and it will be good if they can confirm this.
If another device using different provider can reach the droplet the issue will lie somewhere between the server and your device.
Hope that this helps!
Hi there,
Are you using a firewall that could be blocking access to your server? I could suggest checking your firewall rules to make sure that there are no deny rules that could be causing the problem for specific IP ranges.
Also, I could suggest checking your DNS records via this website here to make sure that there are no DNS issues:
Such problems could occur after a recent DNS change.
Regarding the traceroute output, it indicates that there might be a routing issue between certain networks and your server. Since the traceroute completes on some networks but not on others, it is likely that the issue lies outside your server. In this case, you should contact your hosting provider or ISP and share the traceroute results with them. They can help you diagnose and resolve the issue.
Best,
Bobby