Question

Our website access was closed 3 days ago, after renewing our service access and reopening, the following error appears and is not working

How are you? The website is on our aapanel. Our website access was closed 3 days ago, after renewing our service access and reopening, the following error appears and is not working

Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.


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KFSys
Site Moderator
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June 20, 2024

Heya @895ac47570804745b67ed47bae5c38,

If you are using a Managed product, I’ll recommend contacting DigitalOcean support for that or try to re-deploy the app.

If you are using a Droplet and only the website itself is showing that, it’s possible you might need to re-activate it from your panel(cPanel or whatever is being used).

If not, can you provide a little bit more information on what products you are using?

Bobby Iliev
Site Moderator
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June 19, 2024

Hi,

It’s possible during the Service Unavailable issue you have seen for there to have been an outage or a planned maintenance.

When that happens you can check the Status page here:

https://status.digitalocean.com/

If you are still seeing the issue, you can reach out to the DigitalOcean support team who will be more than happy to assist you:

https://www.digitalocean.com/support/

Also, if you are able to SSH to your Droplet, I would suggest checking your server error logs. If you’re using a web server like Apache or Nginx, they’ll have error logs that can provide clues about what’s causing the service to become unavailable.

  • For Apache: /var/log/apache2/error.log
  • For Nginx: /var/log/nginx/error.log

Hope that helps!

- Bobby.

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