Question
Server Error (500) when trying to upload 60 second videos in production-it works only in development
- Posted on January 26, 2024
- DigitalOcean App PlatformDigitalOcean Spaces
Asked by Chris
In my Django project deployed as an app in DO I can upload videos in development, but when I fail to do so in DO production which uses Spaces Bucket. I get server error (500).
These are the logs from the app below. Let me also add that while I am in production I can upload the same vide using Django admin without any issues and I can see it in the spaces bucket folder. It is is only when I try to upload from the browser when it fails. I have tried to increase Profile timeout to 5000 seconds from the original 120 seconds and I still get the same error. I also installed FFMpeg and ffmpeg dependencies via VSCODE and App console, and I get the same issue. I need to have video uploads in my app with is a social media app so my users can upload videos(Currently they can only upload images without any problem). So why not video is this something that DO can’t handle? I have tried everything and getting frustrated now as I am paying for this service and it is failing me. I have tried to read everything online and in the community, and still can’t resolve the issue. Kindly help.
sportsfamly] [2024-01-26 18:50:51] [2024-01-26 18:50:51 +0000] [1] [INFO] Starting gunicorn 21.2.0
[sportsfamly] [2024-01-26 18:50:51] [2024-01-26 18:50:51 +0000] [1] [INFO] Listening at: http://0.0.0.0:8080 (1)
[sportsfamly] [2024-01-26 18:50:51] [2024-01-26 18:50:51 +0000] [1] [INFO] Using worker: sync
[sportsfamly] [2024-01-26 18:50:51] [2024-01-26 18:50:51 +0000] [14] [INFO] Booting worker with pid: 14
[sportsfamly] [2024-01-26 18:51:14] 10.244.2.104 - - [26/Jan/2024:18:51:14 +0000] "GET / HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Linux; Android 11; SAMSUNG SM-A307FN) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/23.0 Chrome/115.0.0.0 Mobile Safari/537.36"
[sportsfamly] [2024-01-26 18:51:15] 10.244.2.104 - - [26/Jan/2024:18:51:15 +0000] "GET /login/?next=/ HTTP/1.1" 200 3522 "-" "Mozilla/5.0 (Linux; Android 11; SAMSUNG SM-A307FN) AppleWebKit/537.36 (KHTML, like Gecko) SamsungBrowser/23.0 Chrome/115.0.0.0 Mobile Safari/537.36"
[sportsfamly] [2024-01-26 18:52:35] 10.244.19.241 - - [26/Jan/2024:18:52:35 +0000] "GET / HTTP/1.1" 200 155545 "https://www.sportsfamly.com/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
[sportsfamly] [2024-01-26 18:52:36] 10.244.19.241 - - [26/Jan/2024:18:52:36 +0000] "GET /suggest_users/ HTTP/1.1" 200 2 "https://www.sportsfamly.com/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
[sportsfamly] [2024-01-26 18:52:45] 10.244.19.241 - - [26/Jan/2024:18:52:45 +0000] "POST / HTTP/1.1" 500 145 "https://www.sportsfamly.com/" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36"
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Hi there,
Since you’re encountering a 500 error, the first step should be to check Django’s error logs for specific exceptions or error messages. These logs can provide insight into what is causing the upload to fail. If you’re not seeing detailed errors in your DigitalOcean logs, ensure that your Django settings are configured to log errors appropriately. You might need to adjust the logging level or ensure that
DEBUGis set toFalsein your production settings (which it should be for other reasons as well). Otherwise the generic 500 errors would not really give you any information on what might be going on.Besides that, just based on the 500 error, one common issue with uploading files in production environments is hitting file size limits set by web servers or application frameworks. Check if there are any file size limits imposed by Gunicorn or Django settings (
DATA_UPLOAD_MAX_MEMORY_SIZEandFILE_UPLOAD_MAX_MEMORY_SIZE) that might be lower in production than in your development environment.Aslo as this works with smaller video files, uploading large files can take significant time, potentially leading to timeouts. Since you mentioned increasing the Profile timeout without success, also review the timeout settings in Gunicorn, e.g., the
--timeoutflag.Insufficient resources can lead to process termination or other failures. Is your development environment by any chance with more resources? I think that it might be worth giving it a try to use a larger container and see how it goes.
Best,
Bobby