I have been waiting over 4 hours for my snapshot to finish. This is a $10 a month droplet. I am only using about 9GB.
I have logged out and back in to make sure the console wasn't stuck.
It has been at 50% for over 3 hours.
Ticket has been submitted for 2 hours.
Anyone had this happen before? Don't think I'll be using snapshots anymore.
We have found at SnapShooter that sometimes snapshots hang but only very rarely. We have taken 1000's of snapshots and only had a couple fail.
Based on our data 9gb should take 7-9 minutes to backup, we do find if a server is under extremely high load they take a bit longer. But I would say in your instance it's broken.
Once it's been unjammed I would not let it discourage you from taking snapshots.
@perk give us a try https://backupsheep.com/how-it-works/digital-ocean/ we automatically retry snapshots and you get an email with the exact error if it failed due to DigitalOcean API error.