abuse department doesn't reply to my emails

Posted May 17, 2019 1.4k views
DigitalOceanUbuntu 16.04


According to checklist i ask you to reconnect networking for my droplet guru-outdoor ( I followed all instructions from recovery section and need networking to copy files to a new droplet.

Your abuse department doesn’t reply to my emails and this is the only way for me to recover the files.

You keep charging me for droplet and don’t let me copy my files. Do you really think this is the way you should take care of your customers?

Thank you in advance for understanding

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2 answers

Hi there @mkbosner,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support/abuse team so that I can get this followed up for you?

Hope that helps!
- Matt.

The same has happend to me, after signing up 5$ was deducted from my bank account. but now i received an email that 100$ has been credited to my account and now access to my account is denied, i tried contacting the Abuse department who have never replied me, its yet my first time to try Digital Ocean after a freind recommended it to me. Can your Team please hep me on this, i have ticket number. but the problem is there isnt just a way to reach to the team, even though i appealed for account verification, still to no avail, No replies