abuse department doesn't reply to my emails

May 17, 2019 175 views
DigitalOcean Ubuntu 16.04
mkbosner
By:
mkbosner

Hello,

According to https://www.digitalocean.com/docs/droplets/resources/recovery-iso/ checklist i ask you to reconnect networking for my droplet guru-outdoor (142.93.83.164). I followed all instructions from recovery section and need networking to copy files to a new droplet.

Your abuse department doesn't reply to my emails and this is the only way for me to recover the files.

You keep charging me for droplet and don't let me copy my files. Do you really think this is the way you should take care of your customers?

Thank you in advance for understanding
ievgen

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1 Answer
MattIPv4 MOD August 5, 2019

Hi there @mkbosner,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don't ever access personal account information here. This means we can't provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support/abuse team so that I can get this followed up for you?

Hope that helps!
- Matt.

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