When I typed in the password I got in my email it told me to make a new password then when I clicked enter is closed so I opend putty to log back it the console popped up and I put in root as the password and then I typed in my new password and it just said “Access denied”. I reset my root password and Im still getting the same issue…
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Read the prompts. It asks you for your current password first.
Use console access to fix your issues.