Question

Access Trouble

I used to access Droplets by SSH but I can’t Access it anymore at least for the last 16 hours


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Hi @abdelbagi,

Is your Droplet online, can you ping it? Additionally, You can use the Recovery Console to SSH and see what the issue is exactly. The Recovery Console provides out-of-band access and is available regardless of your network settings. It emulates the access you would have if you were sitting down with a keyboard and monitor attached to the actual server. You can use this feature to log in and revert bad settings to regain normal access.

You can follow this documentation on how to enter your into your Droplet:

https://docs.digitalocean.com/products/droplets/resources/recovery-console/

Basically, you’ll reset your root password and use it via the root user on the Recovery console to connect to it. Once inside you can see what’s causing the exact issue and what happened with the upgrade.

Hope this helps!

Hello @abdelbagi

Do you receive any error messages like connection timeout or similar to this?

Have you tried using the recovery console tool?

https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/

Regards