Account blocked -No reason and no answers!

November 25, 2017 688 views
Applications Ubuntu

Hello,

Yesterday morning, my account was locked. The warning message said that a Support Ticket was created regarding the issue, but NO, no ticket was created.

So I created a ticket asking the reason. Because nobody replied, I created two more. Until now, no answer from the Security Tem.

There is no phone number for support. And my tickets are not replied and the problem is not solved. I feel talking to the wall. I don't know what else to do!

What should I do? Create a forth ticket about the same issue? I am posting in the comunity expecting that someone tell me what happened and what to do.

I am really upset with Digital Ocean services. I am a customer for more than 1 year, and I would never expect to be treated like this.

I make a living with my online business, and ALL MY WEBSITES are out. There is nothing I can do to solve this, because no one tells me whe problem and no one replies my messages.

It takes more than 24 hours for a "24 hour support team" to tell me THE REASON?

Guilherme.

3 Answers

Have DO got back to you yet?

I'm afraid this is the reason I wouldn't trust DO with critical or important data. They're fine for testing stuff yes, but otherwise....

Holy crow. Yep. me too. Apparently Digital Ocean is just locking accounts for verification and walking away.

If I ever manage to get my code off my droplet and will NEVER use this morons again.

In the mean time I suggest you hit their Facebook page and give them a one star review and a comment.

Maybe that will wake them up.

https://www.facebook.com/DigitalOceanCloudHosting/

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