Account blocked -No reason and no answers!

November 25, 2017 271 views
Applications Ubuntu

Hello,

Yesterday morning, my account was locked. The warning message said that a Support Ticket was created regarding the issue, but NO, no ticket was created.

So I created a ticket asking the reason. Because nobody replied, I created two more. Until now, no answer from the Security Tem.

There is no phone number for support. And my tickets are not replied and the problem is not solved. I feel talking to the wall. I don't know what else to do!

What should I do? Create a forth ticket about the same issue? I am posting in the comunity expecting that someone tell me what happened and what to do.

I am really upset with Digital Ocean services. I am a customer for more than 1 year, and I would never expect to be treated like this.

I make a living with my online business, and ALL MY WEBSITES are out. There is nothing I can do to solve this, because no one tells me whe problem and no one replies my messages.

It takes more than 24 hours for a "24 hour support team" to tell me THE REASON?

Guilherme.

2 Answers

Have DO got back to you yet?

I'm afraid this is the reason I wouldn't trust DO with critical or important data. They're fine for testing stuff yes, but otherwise....

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