account has been locked after payment , no email has been sent on why the account is locked,

May 6, 2019 307 views

account locked for no reason after payment, i haven’t received an email about why the account was locked . customer support panel is also not working and i need my account so i can work on my projects .

1 Answer

Hi there @caliburxch,

Sorry for the long delay in getting a response to you!

Unfortunately, the community can’t help you with this issue as we aren’t responsible for user accounts.

Please can you create a support ticket with our incredible support team who will be more than happy to assist you with your account query! :)

Hope that helps!
- Matt.

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