account has been locked after payment , no email has been sent on why the account is locked,

May 6, 2019 307 views
DigitalOcean

account locked for no reason after payment, i haven’t received an email about why the account was locked . customer support panel is also not working and i need my account so i can work on my projects .

2 comments
1 Answer

Hi there @caliburxch,

Sorry for the long delay in getting a response to you!

Unfortunately, the community can’t help you with this issue as we aren’t responsible for user accounts.

Please can you create a support ticket with our incredible support team who will be more than happy to assist you with your account query! :)

https://www.digitalocean.com/company/contact/#support

Hope that helps!
- Matt.

Have another answer? Share your knowledge.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!