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account ID verification connection lost error

Posted August 16, 2019 2.3k views
Getting StartedDebianDigitalOcean

I have been trying to verify my account since the last night by onfido but it keeps telling me connection lost , although I have a stable internet connection and I also tried to upload the ID photo using many browsers chrome , edge , firefox and the same problem appears , although the photo size is 35 KB . I also tried using mobile browsers and by metered connection (mobile data) and the same problem

I sent two tickets to support but got no answer

and I urgently need the VPS for work today.

any help , please!
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15 answers
janepnx9 December 9, 2019

Hello, I had the same problem and used a VPN and boom, it happened .

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MattIPv4 August 16, 2019

Hi there @ZiadMostafa,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support/abuse team so that I can get this followed up for you?

Hope that helps!
- Matt.

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danilaartur August 28, 2019
[deleted]
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danilaartur August 28, 2019

I have exactly the same problem!
I tried different browsers, tried to download directly and using the phone, but the same error was constantly the same, the connection was lost - https://prnt.sc/oyunv9!
What to do?

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auraappsthemes August 29, 2019

Same problem here, but I can’t attach the photo. It shows me Connection lost…

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timurkizyak September 1, 2019

I have the same proplem too

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m15802599187 September 3, 2019

stupid cloud service I have ever seen!got the same problem,no solution

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m15802599187 September 3, 2019

what kind of server needs vpn to run a photo check?

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YasinH September 5, 2019

I also need help with this, I raised a ticked but no one got back to me. I tried everything but it is still not working. Ticket #2929975

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wangzhe October 6, 2019

me too, help

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jackson385 October 21, 2019

I have the same problem ,too, need help

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zzzkasperzzz1995 November 1, 2019

And I have the same problem ,too, need help

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sergekaimin February 25, 2020

I have the same problem. Tried directly and via frigate, always connection lost

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nertyona May 4, 2020

I yave the same problem with verification. My ticket number is [Ticket #3419906]

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drozdovdev May 25, 2020

I yave the same problem with verification. My ticket number is Ticket #3459737

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skywarder May 26, 2020

have the same issue. Ticket #03460542
Really weird… Tryed latest Firefox & Chrome browser to upload photo 10x times, but faced “Connection lost. Please try again”

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