account ID verification connection lost error

August 16, 2019 242 views
DigitalOcean Getting Started

I have been trying to verify my account since the last night by onfido but it keeps telling me connection lost , although I have a stable internet connection and I also tried to upload the ID photo using many browsers chrome , edge , firefox and the same problem appears , although the photo size is 35 KB . I also tried using mobile browsers and by metered connection (mobile data) and the same problem

I sent two tickets to support but got no answer

and I urgently need the VPS for work today.

any help , please!
Example link

8 Answers

Hi there @ZiadMostafa,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support/abuse team so that I can get this followed up for you?

Hope that helps!
- Matt.

I have exactly the same problem!
I tried different browsers, tried to download directly and using the phone, but the same error was constantly the same, the connection was lost -!
What to do?

Same problem here, but I can’t attach the photo. It shows me Connection lost…

stupid cloud service I have ever seen!got the same problem,no solution

what kind of server needs vpn to run a photo check?

I also need help with this, I raised a ticked but no one got back to me. I tried everything but it is still not working. Ticket #2929975

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