I have been trying to verify my account since the last night by onfido but it keeps telling me connection lost , although I have a stable internet connection and I also tried to upload the ID photo using many browsers chrome , edge , firefox and the same problem appears , although the photo size is 35 KB . I also tried using mobile browsers and by metered connection (mobile data) and the same problem
I sent two tickets to support but got no answer
and I urgently need the VPS for work today.
any help , please! Example link
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The fix to this , from your mobile use a mobile data connection and a vpn app like (free hotspot shield) and put it on… then open verification link sent through sms to you and it will accept uploading the images you take .
Still having the same issue in October 2020; here’s how I got around it:
Hope this helps someone!
Best, Dan
i have same problem [Ticket #3553095]