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Question

account ID verification connection lost error

I have been trying to verify my account since the last night by onfido but it keeps telling me connection lost , although I have a stable internet connection and I also tried to upload the ID photo using many browsers chrome , edge , firefox and the same problem appears , although the photo size is 35 KB . I also tried using mobile browsers and by metered connection (mobile data) and the same problem

I sent two tickets to support but got no answer

and I urgently need the VPS for work today.

any help , please! Example link

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AhmedElakkad • July 12, 2020

The fix to this , from your mobile use a mobile data connection and a vpn app like (free hotspot shield) and put it on… then open verification link sent through sms to you and it will accept uploading the images you take .

culver • October 7, 2020

Still having the same issue in October 2020; here’s how I got around it:

  1. Turn off wi-fi and switch to mobile data.
  2. Use a VPN e.g. Nord or Express VPN. Someone mentioned free hotspot shield.
  3. Copy the link to the page where you upload the front of your DL or passport and email it to yourself. Open the link on your desktop.
  4. Send a secure link back to your phone via SMS.
  5. Open the link on your phone and upload the photos.
  6. Complete the process on your desktop by clicking submit.

Hope this helps someone!

Best, Dan

bassamlearnahmed • July 12, 2020

i have same problem [Ticket #3553095]

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