account ID verification connection lost error
I have been trying to verify my account since the last night by onfido but it keeps telling me connection lost , although I have a stable internet connection and I also tried to upload the ID photo using many browsers chrome , edge , firefox and the same problem appears , although the photo size is 35 KB . I also tried using mobile browsers and by metered connection (mobile data) and the same problem
I sent two tickets to support but got no answer
and I urgently need the VPS for work today.
any help , please!
Example link
Can you try uploading the pictures directly without having to include mobile phone as an image uploader?
I recently tried using mobile phone and it worked just fine.
I tried by directly uploading the image by desktop and got the same problem