Question

Account immidiately locked after registration, No explanations!??!?!

Posted May 31, 2019 410 views
DigitalOceanUbuntu 18.04

Hello
I just registered an account with digitalocean, However immidiately right after a 5$ paypal payment, My account got locked by some unknown staff without any prior explanations and reasons!!!!!!
Why should I get locked, without any warnings and without any reasons for nothing!??? Also the 5$ is not refunded to my card too!!!!!!!!!!
The support had also not answered my ticket.
What should I do right now!? Would someone please explain this to me!??!??!?!!??

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
2 answers

It seems likely that your account triggered an automated fraud alert. You may have to wait for support to answer to get everything sorted.

If it helps, the worst thing you can do is continually update the ticket as that puts it back at the bottom of the list.

  • We reviewed the account and found it matches unusual patterns associated with violations of our Terms of Service and Acceptable Use Policy. While we cannot provide details about the specific flag(s) observed, we have determined that restoring access to this account is not possible. Apologies for any inconvenience caused.

    Best,

    Trust & Safety
    DigitalOcean

    This is what they answered me, and they said they wont provide any other explanations. What the hell. What the hell.

Same issue.

Does DigitalOcean guarantee deleting card details that they are request while signing up?

What kind of company is that? If you don’t want to get new customers, remove the sign up button and stop saving card information. I recommend everyone to use UpCloud.

Submit an Answer