Question

Account Locked

Posted May 15, 2014 9.1k views
Dear sir i have hard time logging into my account. It display account locked but my site is working hosted with digital ocean and form my paypal account i have paid also.so please let me know what is the problem as soon as posibble thank you.
rdwebtechnology
By:
rdwebtechnology
1 comment
  • purchaseEel April 3, 2021
    Report
    1. Created a new DigitalOcean account.
    2. Was redirected to the billing page requesting USD5 payment.
    3. Had chosen the Paypal option.
    4. Payment transfer done successfully.
    5. WSOD - Account Locked. We are sorry to inform you that your account has been locked by DigitalOcean.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

×
12 answers
asb May 15, 2014
Hi,

Sorry for the inconvenience! I don't know the details of your situation, but if you open a support ticket our team will help you out:

https://cloud.digitalocean.com/support
Reply Report
levi June 13, 2014
Same issue with me. I was given a series of question and url's to provide to verify what I think it is my identity...I provided more info than was asked for and got a reply back that my account could not be unlocked. There is nothing against the TOS on the landing page we had up. It was a simple email capture page used for pre launch. Only thing I can think of is if someone was sending bad traffic to our page or similar. If someone could help that would be great. Weird thing is...I have another DO account and that one is fine....really weird.
Reply Report
Rrhighway May 30, 2019

I have same issue with digitalocean, and I find that this problem is pretty widespread.
I can’t buy a droplet so I contacted support. After providing all the information they required, they decided I’m not worthy to use their service, so they locked my account.

I asked them to just delete my account, since my credit card info is still there. My account is not deleted, and they never reply to me again.

I have heard stories of people whose credit card is charged one year after they stop their service, I just hope I am not one of the victims.

Reply Report
kl2012 March 3, 2021

I am having the same issue. My account is locked since 2/26/2021 and there has been no response to my ticket at all.

Reply Report
contesmichael March 4, 2021

I just joined and was charged $5.00 also and as soon I paid its locked.

I hope it works out.

Reply Report
chravi March 9, 2021

I just created an account and was charged $1.00
immediately after deduction, my account got locked.

Reply Report
PartnerSquid March 12, 2021

I just created an account and was charged $50.00
immediately after deduction, my account got locked.

Reply Report
CooperDev April 8, 2021

Happend to me too. Raised a ticket and it was closed without any answer.
Well, DO is not the only hosting company, if they do not want my business so be it …

Reply Report
doanducluong121296 April 15, 2021

Happened to me too.

Reply Report
wpcreation2018 April 17, 2021

I think Digital Ocean is getting rich from account locked users.

Hope you guys good luck with The NEVER-REPLY-SUPPORT-TICKET.

Reply Report
Previous 1 2 Next
Load More Answers

Looking for something else?

Ask a new question Search for more help