Hi,

Sorry for the inconvenience! I don't know the details of your situation, but if you open a support ticket our team will help you out:

https://cloud.digitalocean.com/support

Same issue with me. I was given a series of question and url's to provide to verify what I think it is my identity...I provided more info than was asked for and got a reply back that my account could not be unlocked. There is nothing against the TOS on the landing page we had up. It was a simple email capture page used for pre launch. Only thing I can think of is if someone was sending bad traffic to our page or similar. If someone could help that would be great. Weird thing is...I have another DO account and that one is fine....really weird.