Hi, my droplet is being locked because there are abuse coming from it.
I need to troubleshoot and fix the breach on that droplet, but since it is locked I am unable to login to it. I’ve been using ssh keys to login in the past without root password.
Email from digitalocean’s staff told me to troubleshoot using web console. However, to login through web console I need root password.
How do I reset root password when the corresponding droplet is locked?
Louis.
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
You cannot reset the password for a droplet created with ssh keys. Our support team can, however boot your droplet to a recovery ISO which will allow you to mount your disk image and investigate the issue. From the recovery environment you should also be able to set a root password for your droplet that can then be used to log in via the console.
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.