Question

Account locked immediately upon creation???

Posted July 26, 2017 1.8k views
Billing

This is completely unacceptable. What hosting service takes your money and then locks you out of your account for an undetermined amount of time for “identity verification?”

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

3 answers

“We’ll get back to you shortly”

“Usually within 2 hours”

Okay so we’re approaching 3 hours and I can’t do jack because of whatever ridiculous system this is

  • What do you expect the community to do? Plenty of hosting companies do this, just be patient.

    • I can confirm through the multiple hosting companies I’ve used over the years that none of them immediately lock you out of your brand new account upon giving them money. But it’s okay, I got a reply anyway

      • OVH does this too. Aren’t you happy providers put effort in to stop fraud and abuse?

        • I’d be happier if stopping fraud and abuse didn’t put me at a huge inconvenience with no information anywhere at all to tell me why my account is unusable aside from “hey we’re gonna verify you and it’ll take a couple hours maybe” and then you’re just like

          Oh

    • I dunno about you but I don’t have all the time in the world lol

“Please reply to this email with a CC to continue the verification process”

Okay done

Nearly another hour later

Still locked out, still can’t use the service I just paid for and my time is wasting

Over 5 hours later, either activate my account or give me my money back. This is literally the worst hosting service I’ve ever dealt with

Submit an Answer