Question

Account Locked, what is wrong with my registration?

Posted June 4, 2015 1.7k views
FAQ

After finish payment, I got the message “Account Locked”. What a frustration can you imagine? The ironic thing is I got a “Welcome to the new Community” email:(

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2 answers

I am sorry for the frustration. We employ a number of automated checks on new accounts in order to prevent fraud. It is unfortunate that this is necessary but we do see a large amount of attempted fraud. If you respond to the verification ticket that should be open on your account our support team can complete the process and get your account up and running quickly.

What if we don’t even get a verification ticket?

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