Account locked without stopping billing

May 6, 2019 232 views
Ubuntu 16.04 DigitalOcean

Hello, my account was locked, but billing still works and i’ve paid about 90$ for locked account. For that reason i’ve asked a question in ticket 2 days ago but still have no answer.
Should i make a chargeback for payment for non-working service?

1 Answer

Greetings!

While the balance may increase for services that exist on the account, we do not charge your card if the account is locked. Our Trust & Safety team will determine the situation for the account moving forward.

Jarland

  • Why services support wouldn’t give any reply for that situation during 2 days?

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