Question

Account suspended

Posted December 4, 2013 13.3k views
Hello, since 3 days i write with your "support". All i wanted from them is that they remove my other 2 accounts instead of disabling them. It seems like no one from that many guys is able to read.. They deactivated them, lied to me and much more. Now they went ahed and deactivated my main account, which is in productive use. My server is offline now. Please do something (Ticketnr: #119817), this is beyond urgent!

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23 answers
The support does not answer anymore btw..
I recommend contacting ceo@digitalocean.com at this point, this doesn't seem normal DO behaviour!
Thank you i will do. Server is offline since hours now cause of that sh**..
Were you rude to the support team? If not, I don't blame you for being annoyed.
Here is the full conversation: http://cdn.gewora.net/hotlink-ok/digitalocean.png

I would say that i was patient enough. But after some time everyones patience ends..
I don't see anything you've done wrong here, have you lost any money from IRL? Did you put money into your account and then get it taken out?
Due to the suspension the $50 credits got removed.

It's just not understandable why their staff has so much problems with that simple task.

After they lied to me i knewed with what cards thei play.. With the suspension (most likely in rage) they confirmed what i thought.

I am curious what their ceo says.
Did you put in $25 and have that removed?
No i had a 50$ credit. But if i would have deposited more money it would be gone too. Due to the suspension everything got resetted.

In my oppinion they money does not even care, the problem is their staff. I do not think that anyone wants to trust in a company who acts like that.
I've had only 1 or 2 problems, never as bad as this.
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