Account Suspended I'm so Mad at Support..

I’m doing a research project where I intended on getting a pretty good estimate of how many servers in the world are running a service on port 80. To do so I used a program called Masscan. The program sends one syn packets to randomly selected Ip address until every Ip has been pinged. (Its ethical and conducted in a responsible manor)

The first trouble started when I got my account temporarily suspended because support said I didn’t respond in a timely manor (24hrs) to an abuse complaint. I’m pretty sure I responded 22hrs after the complaint which I know is a bit late but I was very busy that day.

Then I try to get my account back ,but support says I need to verify who I am because they think my account has been compromised (its hasn’t). To verify I needed to send them 1 full name 2 Location 3 Phone number 4 Intended use of server 5 One of the following: Facebook Username, Twitter Username, Blog, or website

I responded with the first four things but I didn’t have any of number five.

Support then says It isn’t enough to verify who I am and wants me to send them a copy of photo Id which I’m not going to do for obvious security reasons (Identity Theft).

Support then offers me a refund of the $5 I put in to start the project (was going to put in a lot more). So I’m like ok at least I get something back. They send me the transaction Id of supposed Refund ,but now a day later I still haven’t received it. I’m currently waiting on support to get back to me.

Why can’t I call someone, email someone, send a small amount of money through paypal and then get refunded , or something else to verify who I am instead of this photo Id thing that sounds super sketchy even if it is over SSL.