I would like to point out that I am completely disgusted with the way DO support handles their customers.
Today I decided to reactivate my account after not using it for a long time.
Why? I really enjoyed the quality of service I got from DO when using my droplet = returning customer.
As soon as I logged in I was greeted by an “Account Locked” message stating that I should contact support. I did that and someone me that I should give them more information about my account in order to verify it. That sounded fair so I provided all the information I could.
After doing that I was expecting to get my account back and add my new payment credentials, but no…
Here is the next message I got from support:
Thanks for getting back to us.
It seems that we did not hear from you for a long time, and we were also unable to charge your card.
This caused us to shutdown your account.
Can you give us some feedback on that and we continue
I replied that my CC expired meanwhile and I got a new one from the bank. Although I don’t quite understand why this was even an issue, they should have simply disabled account if I don’t pay, we don’t have a contract that obliges me to continue paying for a certain amount of time. Still, I replied that I want to return to the service.
The reply that came simply disgusted me:
Thanks for getting back to us.
What if you decide to leave again in the future and not pay the bill?
And here is my final reply:
Excuse me ?! Are you really asking me this question ? Do we have a contract that I don’t know of?
Look: First of all, I always paid the service WHEN I used it, get your facts right. Second of all, I don’t think this kind of attitude is appropriate for a company that wants to sell a service in the first place.
We had no contract that obliged me to continue paying the subscription for a certain amount of time = I can stop paying it when I wish.
This thread is already too big and I’m starting to get the feeling I need to convince you to let me use your service when I can just as well go to your competitors. It appears returning customers aren’t welcome with your service.
P.S: I will also make a forum post about this to let the community know about this kind of behavior from support.
This is completely unaccepted support behavior and I really didn’t aspect this from DO, big disappointment…
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