Question

Account suspended

Posted December 4, 2013 12.8k views
Hello, since 3 days i write with your "support". All i wanted from them is that they remove my other 2 accounts instead of disabling them. It seems like no one from that many guys is able to read.. They deactivated them, lied to me and much more. Now they went ahed and deactivated my main account, which is in productive use. My server is offline now. Please do something (Ticketnr: #119817), this is beyond urgent!
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23 answers
admin-ARCHIVED2 December 4, 2013
The support does not answer anymore btw..
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theguycalledsam December 5, 2013
I recommend contacting ceo@digitalocean.com at this point, this doesn't seem normal DO behaviour!
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admin-ARCHIVED2 December 5, 2013
Thank you i will do. Server is offline since hours now cause of that sh**..
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theguycalledsam December 5, 2013
Were you rude to the support team? If not, I don't blame you for being annoyed.
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admin-ARCHIVED2 December 5, 2013
Here is the full conversation: http://cdn.gewora.net/hotlink-ok/digitalocean.png

I would say that i was patient enough. But after some time everyones patience ends..
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theguycalledsam December 5, 2013
I don't see anything you've done wrong here, have you lost any money from IRL? Did you put money into your account and then get it taken out?
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admin-ARCHIVED2 December 5, 2013
Due to the suspension the $50 credits got removed.

It's just not understandable why their staff has so much problems with that simple task.

After they lied to me i knewed with what cards thei play.. With the suspension (most likely in rage) they confirmed what i thought.

I am curious what their ceo says.
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theguycalledsam December 5, 2013
Did you put in $25 and have that removed?
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admin-ARCHIVED2 December 5, 2013
No i had a 50$ credit. But if i would have deposited more money it would be gone too. Due to the suspension everything got resetted.

In my oppinion they money does not even care, the problem is their staff. I do not think that anyone wants to trust in a company who acts like that.
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theguycalledsam December 5, 2013
I've had only 1 or 2 problems, never as bad as this.
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admin-ARCHIVED2 December 5, 2013
I saw many feedback on the internet... Much of them was bad. But to be honest i did not expected something like that.
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theguycalledsam December 5, 2013
I've only seen positive feedback, not sure what happened your end though.
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admin-ARCHIVED2 December 5, 2013
Of course there is positive as well but in forums for example you will find much bad feedback.

No response from the ceo yet btw.
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theguycalledsam December 5, 2013
Got Skype? I'll make a kinda deal with you. :)
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admin-ARCHIVED2 December 5, 2013
I do not use skype anymore. But just send me a mail here:

http://gewora.net/contact/

To be honest i have no idea what kind of deal you mean :P
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admin-ARCHIVED2 December 5, 2013
Or send a message at facebook.com/Gewora if you want. Should be easier :)
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admin-ARCHIVED2 December 5, 2013
I don't got any message from you.

ALso no response from the ceo so far. That shows exactly what you can think of digitalocean..
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theguycalledsam December 5, 2013
It's understandable that you have no messages, the CEO is usually only in the office on Monday, I recommend waiting until 12 AM on Monday and resending. :)
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admin-ARCHIVED2 December 6, 2013
Ah okay thanks for the information.
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admin-ARCHIVED2 December 6, 2013
I will post the result here on monday then
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admin-ARCHIVED2 December 9, 2013
No answer. Looks like that there is not anyone who cares about customers in that company...
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kamaln7 December 14, 2013
ceo@ isn't support, please don't send support emails to that address. Do you have a support ticket # I can take a look at?
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admin339918 December 14, 2013
I really have no clue what's going on here.

You are the next one who is not able to read.. I guess the whole support team should go back to school once more.
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