Question

Acess Denied to Droplet

I go to and click “Reset root password”. I go to my e-mail and copy the temporary password sent by digitalocean. I open PuTTY. In “configuration” screen I enter my droplet IP address.

Clicking open I get PuTTY and get “login as:” I type “root” and next I have "login as:@<MYIPAddress>'s password. I paste the temporary password just sent.
I get “Access denied”.

Please don’t send me to an article. Please respond to my question if you are able.


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Sounds like DigitalOcean can’t reset the password for your Droplet. This happened to me once a long time ago. I think it was because some operating systems manage root password internally. Or you’ve made changes to your droplet that could prevent DO from changing root password.

Now if you still want to get access to your droplet, I think you need to create a snapshot and launch a droplet from that it or attach the root volume to another droplet.

If you need to hire someone to do it for you, you can use this Fiverr gig, https://vpsfix.us/fiverr/server-help

KFSys
Site Moderator
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March 5, 2023

Hey @dallasdisabilityattorney,

It’s possible your Droplet only allows SSH key connection thus you experiencing this issue. You’ll need to add your public SSH key to your Droplet in /root/.ssh/authorized_keys and in Putty.

I saw another question of yours where you said you couldn’t reset your password due to the following error: authentical token manipulation error. I’ve seen this error when your Droplet is full and you can’t reset the password because there is no space to be written. You can ask DigitalOcean’s Support to check if that’s the case by going to this link here :

https://www.digitalocean.com/support/

Hope that helps! - KFSys.

alexdo
Site Moderator
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March 4, 2023

Hello @dallasdisabilityattorney

You can try to manually type the password. In some cases there might be an whitespace copied over in the clipboard and this will cause issues when copy/pasting the password.

Regards

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