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Adding a domain to an app is taking forever

Posted January 15, 2021 400 views
DigitalOcean App Platform

I successfully deployed a docker container to the APP platform of DO. The container contains a caddy server serving a static website. The app is accessible by the generated domain, but when I want to add a custom domain, it’s been stuck in “Configuring” for hours now. I’m starting to wonder whether this will ever be done, as I didn’t find any logs or anything about how long this might take! Also, would it pop up in the Networking part of the DO cloud once it’s finished?

The domain btw. is managed by Digital Ocean, the SOA is ns1.digitalocean.com..

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stefanheinemann
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stefanheinemann

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Why am I getting a Deploy Error: Health Checks? Question Question
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1 comment
  • 1001 January 23, 2021
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    I have the same problem… DNS settings look fine. Custom domain is sitting at status “Configuring” and nothing is changing. No error message, no nothing.

    I submitted a support ticket with my exact case data…

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3 answers
cbaker January 15, 2021

@stefanheinemann Thanks for the question. The domain stays in configuring until we’re able to validate that DNS is configured properly and the TLS certificate has been issued. You can check these DNS settings using the terminal or command line app on your computer. The values for nslookup example-app-name-12345.ondigitalocean.app (the generated domain) should match the values for nslookup example.com (the domain you’re trying add). If this is still giving you trouble, please contact DO support (“Contact Support” link at the bottom of the page) so we can look into this.

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stefanheinemann January 18, 2021

Thank you for your answer. I’ve come back after the weekend, and the domain is still in “configuring”. I suspect there is a misconfiguration of the DNS setup.

The setup is as follows: assuming example.net, I have a subdomain dev.example.net which has NS entries pointing to the Digital Ocean Nameservers (ns*.digitalocean.com). So everything under dev.example.net is managed by DO (There are already various dropplets running there)
Now I’m trying to add project.dev.example.net in the App configuration which gets stuck in the configuring.

I also tried adding A and NS records to project.dev.example.net in the DO Networking configuration, but it didn’t work.

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welneeasoy about 22 hours ago

Same issue, anyone have tried to resolved the issue? It’s been more than 72 hrs on my end, and the status is still the same.

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