Question

Adding Credit Card(JCB) Not Confirming For Github Student Pack

I have already a activated github student account that is enable to use development services educationally sponsored by many companies.My problem is that my valid credit card(JCB card) is refused by digital ocean for promo code.I’m really confusing.Please help me!

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Accepted Answer

Hey @yanthainkahtet,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps! - Bobby.

Hello all,

This is just an update on an older topic in case someone do stumble upon it:

Usually, in order to get your Free Trial/Github Studen Pack credit, you need to add a valid payment method, that’s all. It should appear in your Control Panel in the Billing Section. If you’ve added a valid payment method (Paypal, a payment card, etc.) you should get the credit. Having said that, if you’ve not added the Payment method the best possible way forward would be to contact DigitalOcean’s Support.

They should be able to help you out with your account issue. You should be able to reach them here:

https://www.digitalocean.com/support/

Hope that helps! - KFSys.