Hello,

Sorry for the issue! In order to dig in more, we request you to open a ticket to your customer support team, who can access your account and provide some insights.

https://www.digitalocean.com/support/

Cheers,
Sri Charan

Hello Sri,

thank you for the answer. Like I wrote, we started a support ticket upfront of our first post. The answers of the support team are not realy usefull and furthermore extremly slow.

Meanwhile we setup a complete new droplet, regarding your migrated droplet was absolutelly unuseable (see descriptions above). Missing system dependencies, not mirgrated services, destroyed scripts, a extremly slow environment, new firewall rules blocking anything, deactivated nginx, and so on…

We invest 2 days to setup the new droplet and rebuild all settings. Our droplet is a production service that costs us many customers every hour the service is down. We told that fact the support, without any result in professionallity or in speed of the response time.

To recap this case:

• at midnight 01:28 UTC you wrote a mail that our droplet will need to mrigrate
• 2 hours later the migration is done and our droplet broken
• We had no time to react or prepare anything for the downtime

Not very professional, or how would you judge this?

We will delete the broken droptlet today and discuss internaly the option to leave digital ocean in a mid time perspective.

Cheers
Michael