After installing WordPress - server IP address could not be found.

Posted July 25, 2019 7.4k views


This is my first time using DigitalOcean after years of shared hosting - so please bear with me!

My domain ( is with NameCheap. I have the DNS pointing to dns1.digitalocean, etc., etc.

I have created the domain in the DO control panel.

I also updated the records in the control panel to the following:

A = redirect to

CNAME = is an alias of

However, when you go to the website, you get a “server IP address could not be found error.”

I am at a loss here and really hope somebody can help.


These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Submit an Answer
2 answers

“ redirect to”

Is that actually what the A record says?

Is should be just “” redirecting to

Edit: I’m actually able to connect to your site at “” with no issues. If you haven’t changed anything since posting, it’s possible it’s just a DNS propagation issue that should sort itself out soon.

  • I made the correction to the A record shortly after posting. That was a misstep on my end, obviously.

    Glad to know you are able to connect.

    Still getting the same issue here … so likely a DNS propagation issue, as you said.

I am also getting the same issue. And worst part is DO’s support team… they don’t offer chat or calling support.