Question

After updating Ubuntu, I can't access my droplet at all

I installed the console access, and updated ubuntu using do-release-upgrade. Something went wrong, so I used this command:

sudo apt-get update --fix-missing; sudo dpkg --configure -a; sudo apt-get install -f; sudo fuser -vki /var/lib/dpkg/lock; sudo dpkg --configure -a;

Thus, Ubuntu was properly updated. However, my webpage no longer connected to the server. I then restored my droplet to a version before I’d done the OS update, and now I cannot even access the recovery terminal. The recovery terminal looks like this:

https://imgur.com/a/J7ccL5m

How can I get console access to my droplet again and have it connect to its domain name?


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Hi there,

Are you getting ping to the droplet? Have you made any recent changes to the droplet configuration (like changing firewall rules)?

You can use the DigitalOcean console to regain access to your droplet.

The Recovery Console provides out-of-band access and is available regardless of your network settings. It emulates the access you would have if you were sitting down with a keyboard and monitor attached to the actual server. You can use this feature to log in and revert bad settings to regain normal access.

https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/

Regards

Hey there!

It looks like your imgur file has since expired or was removed so it is difficult to troubleshoot. Since you aren’t getting the recovery terminal I’d suggest opening a ticket to our support team if you haven’t done so already.

Feel free to share another imgur image if you are still seeing issues.

Hope it helps! Nate