Question

After updating Ubuntu, I can't access my droplet at all

Posted September 4, 2021 153 views
Ubuntu 16.04DigitalOcean Droplets

I installed the console access, and updated ubuntu using do-release-upgrade. Something went wrong, so I used this command:

sudo apt-get update –fix-missing; sudo dpkg –configure -a; sudo apt-get install -f; sudo fuser -vki /var/lib/dpkg/lock; sudo dpkg –configure -a;

Thus, Ubuntu was properly updated. However, my webpage no longer connected to the server. I then restored my droplet to a version before I’d done the OS update, and now I cannot even access the recovery terminal. The recovery terminal looks like this:

https://imgur.com/a/J7ccL5m

How can I get console access to my droplet again and have it connect to its domain name?

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1 answer

Hey there!

It looks like your imgur file has since expired or was removed so it is difficult to troubleshoot. Since you aren’t getting the recovery terminal I’d suggest opening a ticket to our support team if you haven’t done so already.

Feel free to share another imgur image if you are still seeing issues.

Hope it helps!
Nate