Assistance pointing my A Records to Digital Ocean from a shared cPanel

Posted September 20, 2015 4.5k views

Hi guys,

My client is sitting on a shared cPanel instance and recently moved her app over to my droplet. I updated the A Records as follows: 14400 IN A (my digital ocean droplet ip) 14400 IN CNAME 14400 IN CNAME (her server IP = cPanel) 14400 IN CNAME 14000 IN A 14400 IN A 14400 IN A 14400 IN A

However, her emails stopped receiving and I cannot ping or traceroute:

She basically wants to keep her emails on the her old cPanel server and her landing pages:


What am I missing or what am I doing wrong?

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2 answers

A Canonical Name record (abbreviated as CNAME record) is a type of resource record in the Domain Name System (DNS) used to specify that a domain name is an alias for another domain, the “canonical” domain. All information, including subdomains, IP addresses, etc., are defined by the canonical domain.

Youre CNAME isn’t setup correctly and I am suprised your control panel just accepts that.
I also don’t see any MX record.

A mail exchanger record (MX record) is a type of resource record in the Domain Name System that specifies a mail server responsible for accepting email messages on behalf of a recipient’s domain, and a preference value used to prioritize mail delivery if multiple mail servers are available. The set of MX records of a domain name specifies how email should be routed with the Simple Mail Transfer Protocol (SMTP).

I don’t know if you got experience with providing services with DNS, mail etc. but you should have a good policy when things aren’t working for your clients. Or you could get in big trouble.

  • Thanks dude!

    In my previous life I used to simply let the hosting company take of the DNS - so my experience is pretty sh*t! I read a bit last night and your answer has also pointed me in the right direction. I just configured the DNS and I am pretty sure things will work out fine :-)

Can share with me what is the setting for this? I can send out but I cannot receive from cpanel.

  • @AndrewKhaw sorry mate. I saw your message an replied but forgot to click the “Comment” button. Did you come right?

    What you need to do is to simply create an: A record and point it to your cPane email address.

    e.g. -> (the IP address of your cPanel)

    The above will work only if your DNS is managed by DigitalOcean. How’s your set up?