Authentication failed

May 23, 2018 2k views

Everytime I try to open my console it gives me: Authentication failed in the gray box next to IP. My screen just stays black. How to fix this?

  • same issue here :/ i cannot SFTP either

  • got the same thing all day long, created almost 10 different droplets, power off, reset root pwd, reset root. opened 3 tickets to support, 1 of them answered they got access, but i still cant.

15 Answers

Same issue here. Even created a new droplet and cant access the console.

same issue here.. cannot login via ssh root@myip and using the console I even reset the password and still cannot login.. :/

I don't like to reply without actually giving an answer, but I have the same issue. Logging in through "normal" ssh (i.e. via the computer's terminal) isn't working either. As usual, the Digital Ocean status page shows nothing relevant.

I have same problem, what is wrong?

Same issue plz fix Digital Ocean!

Did anyone else try to reset root password then end up like this?

I also created a new droplet and got the same error! i am lucky I didn't delete the older one because I thought I locked my self out (somehow).....

Our engineering team has implemented a fix to resolve the issue with Droplet web console access and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Posted 27 minutes ago. May 24, 2018 - 03:36 UTC

Our engineering team is investigating an issue with Droplet web console access. During this time, you may experience an error when attempting to access your Droplet's web console through our control panel. We apologize for the inconvenience and will share an update once we have more information.
Posted about 1 hour ago. May 24, 2018 - 02:58 UTC

I've tried 2 new droplets and seem to work fine now

same answer, Authentication failed on Console and sftp authentication failure!!!

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