Your account is identified by the email address you use to log in. Since this was verified on registration it is used to ensure that requests are coming from the owner of the account.

If you lose access to your email account and cannot restore it our team needs to verify your identity both as the account holder and for liability reasons before you can be provided access.

When giving access to an existing account our team cannot start with the assumption that the person they are speaking with is the account holder. Unfortunately fraud and abuse is very widespread and making such an assumption presents a massive security risk.

If our team were to provide access without verifying your identity and later hears from someone else claiming to be the account holder and having access to the email and we do not know the identity of the person who was given access that could pose a pretty big problem.

If our Trust & Safety team has begun the verification process and requested documentation as you described then you will not be given access to the account unless that verification is completed.

Can be closed…

HI guys, big problem. My daughter deleted the 2FA app on my phone and obviously “stupidly” I dont remember where I put my codes. I contacted support / contact event FB / uploaded ID’s and everything but still now answer from support.. neither negative or positive.. silence.. only some automated messages telling that they have closed the tickets.. whats happening? This problem I face on another account of mine that its crucial for my business.. any advice? Thank you. 1 WEEK no human answer.. :((((( feeling trapped.