Authenticator lost, backup codes not working, support wants id-verification
i recently lost my authenticator due to a hardware crash. The backup codes i’ve generated beforehand are not working. The old codes are 8-digits long including characters and numbers. The system, however, wants a 6-digit code.
The support wants my ID for verification even though i’ve never paid with credit card or similar. So they do not have these kind of information. So i got in touch with them and told them that i can provide all the details about payments, personal address, old backup codes etc. However they insist getting my ID for verification. They even told me to upload my ID to a fileserver which i host, so that they do not store my ID during the process, which is totally nonsense…
So the question is how to get my primary account back without uploading my ID? There has to be a way…
I do not want to move to a different service or creating an account and transferring server backups back and forth. In the meantime, i am also not able to pay for it…
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.×