bad customer service!!

I do not know why the customer service team do not follow up with me, yesterday I requested a manual ID verification.

I sent him the photos and did not get a respond if the photos are accepted or not

this is the ticket no [Ticket #2892766] ID verification, connection lost

although I told him that I urgently need the VPS service.

my work is negatively affected by this irresponsible delay!

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I have a problem because the account had trouble paying and now I pay what I owed, I put a loan. and it still doesn’t activate. I already created the ticket but no response. company that makes millions and lacks decent customer service

Hi there @7856731e0cf1c2174771,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

I have asked our amazing support team to check-in on your ticket. They will be able to help you further where we cannot! :)

Hope that helps! - Matt. Community Manager.