Question

Blocking IP address 165.22.227.197

Posted January 3, 2020 498 views
Email

We currently uses the ip address 165.22.227.197 for all of our customers emails.

I have looked and there doesnt appear to be any blacklisting on that ip address however whenever someone emails a sasktel.net email address from that specific ip the following message appears on a bounce back:

host mx1c11.megamailservers.com [69.49.101.234]
SMTP error from remote mail server after MAIL FROM:tperehudoff@sasktel.net:
550 5.0.0 We don’t accept mail from DO spammers<165.22.227>

Please advise on having that specific IP address removed from the block or if you have any suggestions on why we are being blocked by megamailservers.com

Thanks

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thidev
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thidev
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  • MattIPv4 January 3, 2020
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    Hi there,

    Just to clarify, emails from 165.22.227.197 (which is sasktel.net emails) are being blocked when sent to emails run by megamailservers.com?

    - Matt.

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4 answers
thidev January 3, 2020

emails from 165.22.227.197 to any @sasktel.net email address are being blocked when sent to emails run by megamailservers.com

SaskTels MX records point to
sasktel.net IN MX

preference: 100
exchange: mx2c11.megamailservers.com 42300s (11:45:00)
sasktel.net IN MX

preference: 10
exchange: mx1c11.megamailservers.com 42300s (11:45:00)
sasktel.net IN MX

preference: 110
exchange: mx3c11.megamailservers.com 42300s (11:45:00)

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  • MattIPv4 January 3, 2020

    Hi there,

    If that’s the case, I’d suggest reaching out to the folks over at sasktel.net or megamailservers.com and asking them to unblock the IP address that you’re sending emails from.

    Hope that helps!
    - Matt.

    Reply Report
thidev January 3, 2020

Thanks Matt,

We have endlessly tried for the past couple of days. We were hoping you had some insight on getting it resolved.

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  • MattIPv4 January 3, 2020

    Unfortunately not. Some providers simply do a range block against the whole of DigitalOcean due to bad actors using Droplets to spam before we can shut them down. We always encourage providers to only block IPs they’ve identified as spam, so that they don’t impact legitimate users like yourself.

    As said before though, this block is something they’re in control of, not something that we are, so there isn’t much we can do here really. Sorry!

    Reply Report
greg403 January 6, 2020

I just ran into this issue as well. Emailed abuse@megamailservers.com to try and get my specific server’s IP white listed. Fingers crossed they do.

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thidev January 6, 2020

Greg,

We are still having the issue of emails being blocked. However we did hear back from them, with the response “we did not block the bank of ip addresses” but they said they have forwarded the email thread off to abuse3@megamailservers.com and mail@24hourwebhostingsupport.com to see if they have. You may want to try sending your email request off to those 2 email addresses as well.

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