Can Digital Ocean obtain the root password to our server (it got lost) or reset it?

I already opened a ticket [DigitalOcean] Ticket #3390347.


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yes, I think you can reset your root pass from DigitalOcean control panel.

by the way, we are building user friendly control panel, that you can connect all of your servers to and use user friendly UI to manage your servers. We are going into beta soon, be sure to sign-up to our mailing list if you’d like to try out beta for free and give feedback.