Question

Can log into my administrative account but not the Console?

Posted October 2, 2020 237 views
Ubuntu

I am able to log into the DigitalOcean main site and see my Droplet.

When I bring up the console, however, my login credentials are not working.

What to do?

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2 answers

Hi @jeraldcole,

The Console for your droplet does not use your credentials for your account. In order to login to the console from your Control Panel, you first need to request a password reset for the droplet itself.

To do that, you can go to the droplet’s menu, click on the Access page and then the Reset root password button. This will send an e-mail to you providing your with the root’s user password. Once you have it, you should be able to login to your droplet’s console without a problem.

Regards,
KFSys

Hello, jeraldcole

The Droplet console provides out-of-band access and is available regardless of your network settings. It emulates the access you would have if you were sitting down with a keyboard and monitor attached to the actual server. You can use this feature to log in and revert bad settings to regain normal access.

You can reset your root password your account. Navigate to the control panel. From the project the Droplet is in, or from the main navigation’s Droplets page, locate the Droplet. Click the Droplet’s name to open its detail page, then select Access in the left navigation.

Click Reset Root Password to reset the Droplet’s password. You will receive an email containing the Droplet’s temporary password.

Note: Some operating systems use internally-managed passwords, which means you cannot reset the root password from the control panel. In these cases, you’ll see the following message in the Reset root password section:

Once you have received your new password you can either ssh to the droplet using your ssh client or access the droplet using the DigitalOcean console:

https://www.digitalocean.com/docs/droplets/resources/console/

Log In with the Console

From the DigitalOcean Control Panel, first click the name of the Droplet you want to access, then select Access from the left navigation. Click the Launch Console button to open a web-based console session.

When the console opens, click the console screen and press ENTER to ensure that the login prompt has focus. At the login prompt, enter the user you want to log in as. This is typically the root user or a user configured with sudo privileges.

When prompted, enter the password associated with the account. For security purposes, your password will not be displayed on the screen as you type or paste it into the command line.

Once you’ve entered the password, press ENTER. If this is the first time you’ve logged in after resetting the root password through the control panel, you are prompted to enter the password again, then asked to choose a new password.

Once you’ve successfully entered your credentials you should be logged in to your Droplet.

Hope that helps!
Regards,
Alex