Hello there
I can’t access my droplet using puTTy or filezilla ,I didn’t touch anything i just created the droplet and facing that issue , how can i fix it?
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
×You can check if your home IP address is not blocked on the droplet for some reason. I don’t know if you’re using CSF or just iptables. You can whitelist your IP address via the following command:
Question
iptables -A INPUT -s IPaddr-j ACCEPT
Make sure to save the iptables to make the change permanent.
Alex
root@ubuntu:~# iptables -A INPUT -s IPaddr-j ACCEPT
Bad argument `ACCEPT’
You can follow this article for all the iptables commands:
You can use these commands to allow incoming ssh access:
sudo iptables -A INPUT -p tcp -s 15.15.15.0/24 –dport 22 -m conntrack –ctstate NEW,ESTABLISHED -j ACCEPT
sudo iptables -A OUTPUT -p tcp –sport 22 -m conntrack –ctstate ESTABLISHED -j ACCEPT
Make sure to change the IP address with the IP of your home network.
Alex
You can ssh to the droplet using your mobile data and examine the /var/log/messages and /var/log/secure for the entries matching your IP address
cat /var/log/messages | grep IP
cat /var/log/secure | grep IP
In this way we will gain some further information. Looking forward to your reply.
Alex
Can’t find the directories anyway I’m down to give you the vps info to check it out since im running out of mobile data if you would like to talk somewhere else discord / twitter
Hello,
Can you please let us know the exact output you see in puTTy and FileZilla when you try to connect? This will help us to track down the issue.
Alex
Hey Alex
for filezilla :
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
for puTTy :
Network error:Connection timed out
Have you tried rebooting the server? The ssh service might be offline or just not responsive.
Can you perform a traceroute and see if you’re able to connect to the server? You can check for packet loss as well (feel free to paste the output here as well)
Run traceroute on Windows
Open the Start menu.
Click Run.
To open the command line interface, type cmd and then click OK.
At the command line prompt, type: For IPv4 - >
tracert example.com
For IPv6 - >
tracert -6 example.com
Press Enter.
Linux / Mac
traceroute IPaddr or domain
Let me know how it goes.
Alex
1 5 ms 4 ms 5 ms 192.168.0.1
2 4 ms 12 ms 4 ms 10.10.55.2
3 5 ms 29 ms 7 ms 10.10.109.1
4 * * * Request timed out.
5 80 ms 72 ms 69 ms 195.122.182.41
6 * * * Request timed out.
7 100 ms 97 ms 92 ms ix-ae-18-0.tcore1.fr0-frankfurt.as6453.net [195.219.50.49]
8 81 ms 70 ms 72 ms 195.219.50.90
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12
I’m getting this
It seems like you’re not able to get to your droplet. As mentioned have you tried rebooting it to see if it will make a difference?
Alex
Yes i tried alex
I can connect to the droplet using my mobile data (hotspot) but when i connect back to my home internet its not working