Can't access puTTy and filezilla

Hello there I can’t access my droplet using puTTy or filezilla ,I didn’t touch anything i just created the droplet and facing that issue , how can i fix it?


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You can check if your home IP address is not blocked on the droplet for some reason. I don’t know if you’re using CSF or just iptables. You can whitelist your IP address via the following command:

iptables -A INPUT -s IPaddr-j ACCEPT

Make sure to save the iptables to make the change permanent.


Do you have access to the droplet using alternative network? I know you mentioned you can access it via your mobile phone’s network.

Can you also let us know the OS of the server and if you’ve installed any additional software on it that can prevent block you?


Sorry for the delay. Are you still experiencing the issue?


This comment has been deleted


Can you please let us know the exact output you see in puTTy and FileZilla when you try to connect? This will help us to track down the issue.