Question

Can't change email and no response in ticket

Posted August 2, 2017 2.6k views
Email

Hey guys I wrote a ticket but no response there whole day. Could somebody answer me please?

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6 answers

Hi @advb66351d8a39fca8556e0682

This is community forum - meaning user-to-user support - so we cannot help you with tickets.
It can take about 24 hours to get response - sometimes a little longer, sometimes less.

What do you mean by “Can’t change email” ? The email of the DigitalOcean account? If yes, then remember to confirm the validation email that you receive.

hansen thanks. Seems like i need to wait terrible time to get any answer.

yes, my email doesn’t change. I press Submit button but nothing happens.

i have no access to old email. that’s why i want to change it.

I am also having this issue… No confirmation email is being sent…

I also cannot change my email. The one on file is incorrect. If the validation email goes to that one then I will never be able to access it. Support has not fixed my problem. It has been months and I cannot access my droplets.

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