Question

Can't connect to my DigitalOcean server after a while

I don’t remember the exact date but about 10 - 12 days ago I got a droplet and installed Ubuntu 20.04. After installation with XRDP, I was connecting without any problem, but after a while (5 - 7 days) Remote Desktop on my Windows stopped connecting. Then I thought it was related to Ubuntu’s XRDP service and reset my droplet and installed windows, but I still can’t connect to my droplet with Remote Desktop. I am connecting with Recovery Console without any problem.

The error I get is as follows:

Remote Desktop can’t connect to the remote computer for one of these reasons:

  1. Remote access to the server is not enabled
  2. The remote computer is turned off
  3. The remote computer is not available on the network

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did you ever find a solution? This has been happening to me for the past month and I’ve tried everything

alexdo
Site Moderator
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January 12, 2023

Hello @adorablelightseagreenyacht

If the XRDP service is running fine, you can examine the logs for any error messages.

Also does the RDP-client timeout on connection or there is an error message? You can additionally try with different RDP-client to check if the issue comes from the client itself.

Regards