@rapidfx

That specific error means that the username or password is incorrect. In such a case, you’re trying to login as root, so the username isn’t incorrect, which means the password is the issue.

Have you tried to login to the CLI using SSH with root and the password you feel is correct? If so, are you being denied there as well, or are you able to successfully login?

If you’re able to login to the CLI using SSH, have you made sure that when connecting using FileZilla that you’re specifying SFTP (instead of FTP) and that you’re using port 22 to connect?

@rapidfx

With FileZilla, you have two connection options – FTP or SFTP. This is a selectable option under the Host and Port and is labeled Servertype.

You need to make sure that drop down has SFTP selected instead of FTP. Unless you install FTP software on the Droplet, you won’t be able to connect using FTP, you have to connect using SFTP (which is actually more secure and better than using FTP).

You can see the dropdown in the screenshot below:

https://i.stack.imgur.com/plC3b.gif

Where it says “FTP - File Transfer Protocol”, you need to click that drop down and make sure SFTP is selected :-).

I found the solution

FileZilla > File > Site Manager
Add new site

Host: your public ip address
Port: 22
Protocol: SFTP - SSH File Transfer Protocol

Logon Type: Key File
User root
Key file: /path/to/your/private/key/file