Question

Can't install or update plugins

Posted October 2, 2019 510 views
WordPress

I keep getting this message when trying to install or update my plugins:

Connection Information

To perform the requested action, WordPress needs to access your web server. Please enter your FTP or SSH credentials to proceed. If you do not remember your credentials, you should contact your web host.

I’ve updated the permissions of the var/www folder but still, nothing is working.

What else could I try?

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1 answer

Hello,

I would recommend trying to add this to wp-config.php:

define( 'FS_METHOD', 'direct' );

If this does not work then it is almost certain that it is a problem with your permissions. What are the exact permissions that you currently have?

Regards,
Bobby

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