Question

can't ping my droplet from local machine

Posted July 24, 2021 70 views
Node.js

Hello out there!
I setup a base droplet, with a basic nodejs application, which I could access via ssh and browser.

I then updated the droplet for more RAM to:
2 GB Memory / 1 AMD vCPU / 25 GB Disk / FRA1 - Ubuntu 20.04 (LTS) x64

Since then I can’t access the droplet remotely. I tried the following:

  1. ping floating IP and ping IPV4
  2. ssh floating IP and ping IPV4
  3. access running node application http://FLOATING_IP:PORT via browser they all timeout.

If I try the above directly from the host(droplet) terminal, it works.

any clues?

PS. I tried powering off/on the droplet and delete/reassigning a floating IP without success.
ufw status is also inactive

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1 answer

Hi @jiannis,

In cases like this there is one solution only where you can access your Droplet and that is the recovery console. The Recovery Console provides out-of-band access and is available regardless of your network settings. It emulates the access you would have if you were sitting down with a keyboard and monitor attached to the actual server. You can use this feature to log in and revert bad settings to regain normal access.

You can read more about that here:

https://docs.digitalocean.com/products/droplets/resources/recovery-console/

Basically, what you need to do is go to your Control Panel click on your Droplet, go to the Access page and Launch the Console.

If this doesn’t work as well, there might be an issue with the Droplet itself not being able to boot. In this case, I’ll recommend contacting DigitalOcean’s support. They should be able to help you out in such cases:

https://www.digitalocean.com/support/

Hope that helps!
- KFSys.