oladan
By:
oladan

can't ping my server IP, can't connect via digitalocean console, can't connect via ssh - droplet unavailable

August 30, 2016 1.7k views
Networking Control Panels LAMP Stack System Tools Ubuntu

can't ping my server IP, can't connect via digitalocean console, can't connect via ssh - droplet unavailable
server address 139.59.215.74

1 Answer

If you have not already, please open a ticket with our support team from the control panel. They'll be able to verify that this is not a network issue between you and your droplet and if necessary, boot it to a recovery environment.

  • I should note, I was just able to ping and reach the ssh service on the IP address you provided so this may be a network issue between your location and your droplet's datacenter. I would recommend providing the output of a ping and MTR/traceroute between you and your droplet's IP when opening your ticket.

    • Thanks for your help. I decided not to wait feedback and did hard reset (switch off) of my droplet. Now it's online and I have access.
      Investigating reasons of crash.
      In /var/log/syslog last live message was
      Aug 30 11:19:38 oladan kernel: [79848.377448] Out of memory: Kill process 4221 (apache2) score 171 or sacrifice child
      Aug 30 11:19:38 oladan kernel: [79848.383732] Killed process 4221 (apache2) total-vm:500852kB, anon-rss:52380kB, file-rss:32648kB

      Investigating...

    • As I understand it's a problem related to swap file
      I haven't swap
      so I added it according to this article
      https://www.digitalocean.com/community/tutorials/how-to-add-swap-on-ubuntu-14-04

      will see results.

      by Justin Ellingwood
      Swap space can be used as an "overflow" area for your system when you run out of RAM. The operating system can store data that would normally be kept in RAM on the hard drive in a specially formatted file. In this guide, we'll demonstrate how to create and use one of these files in Ubuntu 14.04.
      • Running out of memory can be helped with a swap file which will allow your droplet to start using the disk when it runs out of RAM. A larger droplet will provide better performance however.

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