Can't reach my website

Hi @rickfontoura,

At the moment when I open the provided IP address, it says there is an http 500 error. This Error is related to your website, it seems to be experiencing an PHP FATAL Error. There are a few possibilities to troubleshoot this.

The first way to troubleshoot this error is creating a custom PHP error log. Go to your website’s folder

cd /path/to/you/website

If you have an php.ini file there open it, if you don’t create one

nano php.ini

for creating a new php.ini type in

touch php.ini && nano php.ini

In there add the following lines

; log PHP errors to a file 
log_errors = on
error_reporting = 32767
error_log = /path/to/you/website/error_log

Please note to change the /path/to/you/website/error_log with the actual one. Restart your apache and open your website. You should now have an error_log file in your website’s directory stating what the error is. From there you can act on.

The next way is a bit easier. Open your index.php file and add to the top right under the <?php tag the following line

ini_set('display_errors', 1);

This should show the error you are experiencing directly in the browser. As soon as you’ve added the above line, save the file and open your website via the browser. You’ll see the error there.

Once you have resolved the error, it’s important to remove the above line.

Regards, KDSys

could someone help me please?

now I got this error: DNS_PROBE_FINISHED_NXDOMAIN

Hi, @KDSys , thanks for the help.

I tried the steps above, no success. In the error_log, no information. In the browser, nothing too. Just the message: ERR_CONNECTION_REFUSED.

Btw, I’ve done the registration of the domain and DNS configuration, and trying to open the site on it, no more with IP adress.

The domain is https://oneclickpy.com

Sorry for my poor english, and thanks again!