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Have you tried if your sshd server it’s running?
the second thing, if it’s running, ensure you are accesing with root or other user. If user is root, maybe you have configured that doesnt’t allow root access using ssh directly on sshd configs.
Yes, It just times out. sshd server is up and running and listening on port 22:
netstat -plant | grep :22
tcp 0 0 0.0.0.0:22 0.0.0.0:* LISTEN 2851/sshd
tcp6 0 0 :::22 :::* LISTEN 2851/sshd
Also, ssh from console works:
telnet localhost 22
Trying ::1...
Connected to localhost.
Escape character is '^]'.
SSH-2.0-OpenSSH_6.6.1p1 Ubuntu -2ubuntu2
The support say they can access ssh. It’s weird because I tried from different IPs and never works. If anyone keen to try it would you please check it and share the results? 178.62.45.184
What happens when you try to make the SSH connection? Does it just timeout?