Cannot access Droplet, Network Issue?

Posted February 22, 2020 987 views

As of early Friday morning our server has not been accessible via HTTP, HTTPS, FTP, SSH, PUTTY

Here are the errors I am getting…
Putty : Connection Refused
SmartFTP : No connection could be made because the target machine actively refused it

I am able to ping the ip successfully, but that’s about it.

I tried restoring from a backup that I know is good, but not change after the restore.

I have a support ticket in, but no response for over 24 hours.

We need this server back up, frustrating!


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1 answer

Hello, @RenderHub

Have you made any recent server side changes prior the issue (before Friday morning) ? If you’ve restored the droplet from a snapshot from a point (time) that you know everything was okay in theory everything should be a alright if there was a configuration issue.

You’ve mentioned that you already have submitted a support ticket and our team will be able to assist you with the issue.

Let us know how it goes.